If the response time has passed and there's no response yet, you can escalate to the next level.
| Escalation Level | Designation | Contact Details | When to Escalate |
| 1 | Support | support@rush.ph | Once issue is identified to be under the scope of RUSH |
| 2 | Customer Success Head | Joshua Romero jcromero@rush.ph | If escalation 1 is unresponsive given the time frame of the resolution SLA table. |
| 3 | Chief Operations Officer | Paolo Castaneda pscastaneda@rush.ph | If escalation 1 and 2 are unresponsive given the time frame of the resolution SLA table. |
| 4 | Chief Executive Officer | Stephanie Kubota skubota@rush.ph | If escalation 1, 2, and 3 are unresponsive given the time frame of the resolution SLA table. |