Dealing with Order Cancellation
There are a lot of reasons that a customer would want to cancel an order. It may be wrong input of delivery address and schedule, wrong mode of payment, or just because a customer had a change of mind. While it's a customer right to cancel an order, each cancellation has an implication on the business.
To minimize the instances of cancellation, a customer can only cancel an order via the mobile app or website when the order is still on Pending stage. If a customer wishes to cancel an order that has already been processed by the store, the customer can directly contact the store.
Customer's View on Cancellation
The Cancel Order button automatically disappears when the store has moved the order to In-process.
Store View on the Merchant App