Welcome to RUSH! You just signed up for the subscription and fresh off the meeting with one of our talented Business Development Managers. Wondering what the next steps are? You can check it out below:
1. Receive the checklist of requirements for your chosen execution and channel.
2. Receive your CMS (Content Management System) credentials.
3. Submit all of your requirements.
4. RUSH will start building your app and backend - 10 business days on average.
5. RUSH will deploy your apps upon build completion.
6. Read the FAQs or onboard with RUSH to know how to use your full package.
*Apps will refer to Customer and/or Merchant App depending on your subscription.
What will the checklist look like and how will I receive it?
It will be sent via email coming from activations@rush.ph. Kindly check your Spam folder just in case you can't find it.
This will be a mix of administrative or government documents, and a few image assets we'll need to build your app.
Individual details can be discussed in the checklist email later on.
Which requirements are the base items needed for RUSH to start building my app?
In most cases, submitting the Asset Requirements under your checklist will give us enough to do the build.
If, however, you have Wallet Requirements under your checklist, then those all have to be completed first before we can build.
Full completion of the checklist is still required.
Can I bypass the Wallet Requirements?
The Wallet Requirements are needed to create your wallet. All payments by your customers will be received here.
There's an option for you to be deployed, initially, under RUSH's Wallet.
What happens if I bypass the Wallet Requirements and use RUSH's Wallet?
In this option, we will create your app and connect it to our wallet. We will still need all of the Wallet Requirements to be submitted. All payments by your customers will be pooled into the RUSH Wallet first. Once you have completed your Wallet Requirements, we will (1) connect your app to your own Wallet, and (2) send the pooled transactions to you.
When does my subscription start?
Your subscription starts 1 month after signing with us, unless otherwise stated in the checklist email.
How do I request for an onboarding session?
We'll be glad to walk you through our platform! Send in your onboarding session request to activations@rush.ph and we'll give you the calendar link for booking a slot.
What will the onboarding session cover?
The session will cover how to use the CMS for your backend and the Merchant App for your frontend. You may also ask questions at the Q&A portion after running through the platforms.
Can you tell me the difference between the CMS and the Merchant App?
CMS is the Content Management System. This is where you will change majority of your settings for your Loyalty and/or E-Store. This is usually accessed by Head Office personnel who will create changes to your program.
Merchant Application is the frontliner access for the Loyalty/E-Store transactions. This is where day-to-day operations will be handled.
My Loyalty/E-Store is already live and deployed but I have some concerns or encountered an error.
You can send your concern to support@rush.ph. Please include the details of your concerns, screenshots or screen recordings, and what steps did you take that led you to your concern.
Will I be invoiced for my subscription?
We'll send your invoice via billing@rush.ph, if applicable.