The Merchant App is the Front liner component of your RUSH-powered eStore. This application allows employees, particularly the branch front liners to manage and validate transactions, and set limited brand-specific changes.


The new RUSH Merchant app makes the features of the current Merchant App for tablet more optimized for mobile. Built with a more intuitive UI design, the new app makes store management easier for store owners and front liners from their tablets or mobile devices.


In this article:


Logging In and Out of the New RUSH Merchant App

To ensure that only a store's authorized employees can access the merchant app, the new RUSH Merchant mobile app requires all users to input a valid Merchant ID before keying in their employee login credentials. 


The Merchant ID is a 6-character alphanumeric code unique to every merchant, sent to authorized representatives through their registered e-mail addresses. Meanwhile, the employee login credentials (employee number and 4-digit pin) are created by a brand's authorized RUSH Merchant Account Users using the CMS. 


If you have not received your Merchant ID, please contact support@rush.ph. To know how to enroll employees for each brand and branch using the CMS, click here.



To log out of the app, go to the More tab and click Log Out.



Enabling the New Order Notification Alert

Every time a customer orders and your RUSH Merchant app is active, a sound notification will go off to alert you of the new order. You can disable it by toggling this setting off.



Managing Customer Orders

All orders placed online by Customers to your branch will be visible on the Orders tab. With the exception of delivered and cancelled orders, all orders are grouped according to status within the Orders tab, which are shown in the tabs located at the top portion of the screen.


The upper portion of the screen also shows the number of new orders, which are all listed under the Pending status tab by default. The new orders can also be seen on the Notifications tab.


Any order can be cancelled from the RUSH Merchant app as long as it’s not yet on the Delivered status. Customers will be notified of any change in the order status through the Customer App and via SMS.


To know how to change the order status, click here.


Managing Product Inventory for the Specific Branch

While the complete product update features are available on the CMS, certain attributes can be updated by employees using the Merchant App: stock availability and visibility. 


To know how to make branch-specific changes on the inventory, click here.


Updating the Branch's Operating Hours

By default, the operating hours set on the CMS shall reflect on the merchant app. Should adjustments need to be made, employees can adjust the branch's operating hours, including the order cut-off time, from the app.


To know how to adjust a branch's operating schedule or set a cut-off time, click here.


Automatic App Updates

With the new RUSH merchant app, new versions and app updates get loaded automatically so you don't need to reinstall every time. This allows you to skip manual updates, enabling you to get all the enhancements without the frills.